At AYB Studios, we take pride in delivering high-quality metal artworks. However, if you receive a damaged piece, we are committed to resolving the issue promptly. Please review our refund policy below:
1. Eligibility for Refund:
– Refunds will only be issued for products that are damaged during shipping.
– To qualify, you must notify us within *48 hours* of receiving the damaged product.
2. Refund Process:
– Please email us or contact us via DM on Instagram with:
– Order number
– Clear pictures of the damaged item
– Unboxing video (if available)
– Once your request is verified, we will arrange for the return of the damaged product or issue a refund.
3. Conditions:
– Refunds will only be processed after the damaged piece is returned to us in its original packaging.
– Items that show signs of misuse or damage caused after delivery are not eligible for refunds.
4. Timeline for Refunds:
– Refunds will be initiated within 7-10 business days after we receive and inspect the returned product.
If you have any further questions or need assistance, feel free to reach out to us through our social media channels.
Thank you for choosing AYB Studios!
AYB Studios by Ayush Bane crafts unique metal art decor, blending creativity and craftsmanship to elevate your space with timeless designs.